bk9902 Privacy Policy

1 Information We Collect

1.1 Registration and Account Data

When you create a bk9902 account, we collect the information you provide directly during the registration process. This includes:

• Full legal name as it appears on your government-issued identity document
• Date of birth (used to verify that you meet the 18+ age requirement)
• Mobile phone number (used for account verification and communication)
• Email address (used for account notifications and support correspondence)
• Username and encrypted password
• Residential city or district within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh)

1.2 Identity Verification Data

Before processing any withdrawal, and as part of our Know Your Customer (KYC) obligations, bk9902 may request copies of identity documents. These may include:

• National Identity Card (NID)
• Passport bio-data page
• Selfie photograph taken alongside the identity document
• Proof of mobile wallet ownership (e.g., a screenshot of your registered bKash, Nagad, or Rocket account)

1.3 Financial Transaction Data

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or any other supported BDT payment method, we record transaction reference numbers, transaction amounts, timestamps, and the mobile number associated with the payment account. We do not store full mobile banking credentials or PIN codes.

1.4 Usage and Behavioural Data

We automatically collect data about how you interact with the bk9902 platform. This includes pages visited, games launched, bet amounts placed, session durations, device type, browser version, operating system, and approximate IP-based location. This data is used to personalise your experience, detect technical issues, and identify patterns that may indicate problem gambling or security concerns.

1.5 Communication Data

When you contact bk9902 customer support via live chat or email, we retain a record of that correspondence, including the content of your messages, the support agent who assisted you, timestamps, and the resolution outcome. This data is used for quality assurance and to provide continuity of support across multiple interactions.

Data Category	Examples	Legal Basis
Account Data	Name, email, mobile number, date of birth	Contract performance
Identity Verification	NID, passport, selfie	Legal obligation (KYC/AML)
Financial Data	Transaction references, amounts, timestamps	Contract performance, legal obligation
Usage Data	Pages visited, games played, session length	Legitimate interests
Support Correspondence	Chat logs, email threads	Legitimate interests, contract performance

2 How We Use Your Data

bk9902 uses the personal data we collect for clearly defined purposes. We do not use your data for any purpose not listed in this section. Our primary uses are as follows:

2.1 Account Operation and Service Delivery

The most fundamental use of your data is to create and maintain your bk9902 account, authenticate your identity when you log in, process your deposits and withdrawals in Bangladeshi Taka, and deliver the casino games and sports betting markets you have selected to play. Without this processing, we cannot provide the service.

2.2 Identity Verification and Fraud Prevention

We use your registration and KYC data to verify that you are who you say you are, that you meet the 18+ age requirement, and that your payment accounts are registered in your own name. We also use transaction data and behavioural patterns to detect and prevent fraud, money laundering, and account takeover attempts. This processing is both a legal obligation and a legitimate interest of bk9902 and our player community.

2.3 Responsible Gaming Monitoring

bk9902 uses usage and behavioural data — including bet frequency, session length, deposit volumes, and self-exclusion history — to monitor for signs of problem gambling. Where our systems detect patterns consistent with harmful gambling behaviour, we may contact you to offer responsible gaming tools, apply account restrictions, or refer you to external support resources.

2.4 Platform Improvement and Personalisation

Aggregated and anonymised usage data is used to understand which games and features are most valued by our players, identify areas of the platform that may cause confusion or friction, and prioritise future development. Where we personalise your experience — for example, by surfacing games in categories you frequently play — this is based on your individual usage history.

2.5 Customer Support

Support correspondence data is used to resolve your enquiries, maintain continuity across multiple support interactions, and train our support team. We may also use anonymised support data to identify common issues and improve our FAQ and help documentation.

2.6 Marketing Communications

If you have opted in to receive promotional communications from bk9902, we may use your email address or mobile number to send you information about new games, seasonal promotions (for example, Eid special offers, Pohela Boishakh bonuses, or BPL cricket betting promotions), and platform updates. You may withdraw your marketing consent at any time by contacting support or updating your account preferences. Withdrawal of marketing consent does not affect your account status or ability to use the platform.

3 Data Sharing and Third Parties

bk9902 does not sell or rent your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

3.1 Game Providers

When you launch a game from a third-party provider such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, or Ezugi, certain session data (such as a session token, player ID, and currency) is passed to that provider to initialise your game session. Game providers process this data under their own privacy policies and are contractually prohibited from using it for any purpose beyond delivering the game service.

3.2 Payment Processors

To process your deposits and withdrawals via bKash, Nagad, Rocket, or Upay, transaction details must be shared with the relevant payment processor. We share only the minimum data necessary to complete the transaction — typically a transaction reference, amount in BDT, and the registered mobile number. Your bk9902 account credentials are never shared with payment processors.

3.3 Identity Verification Services

We may use third-party identity verification services to assist with KYC checks. Where we do so, the verification provider processes your document images and biometric data solely for the purpose of confirming your identity. Verified results are returned to bk9902; raw document data is held by the provider only for the minimum period required by their compliance obligations.

3.4 Legal and Regulatory Disclosure

bk9902 may be required by law, court order, or regulatory instruction to disclose certain personal data to competent authorities. We will comply with such requirements and, where permitted by law, will notify you of any such disclosure request. We will never disclose more data than is strictly required to satisfy a legal obligation.

3.5 Business Transfers

In the event that bk9902 undergoes a merger, acquisition, or sale of its business assets, personal data held by the platform may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will notify affected players and ensure that the acquiring entity commits to treating your data in accordance with this Privacy Policy.

4 Cookies and Tracking Technologies

bk9902 uses cookies and similar client-side storage technologies to operate the platform, remember your preferences, and gather analytics data that helps us improve the service. This section explains what types of cookies we use and how you can manage them.

4.1 Strictly Necessary Cookies

These cookies are essential for the bk9902 platform to function. They maintain your login session, store your language and display preferences, and enable security features such as CSRF protection. These cookies cannot be disabled without significantly impairing your ability to use the platform. No consent is required for strictly necessary cookies as they are essential to the service you have requested.

4.2 Analytics Cookies

We use first-party analytics tools to collect aggregated data about how players navigate the bk9902 website — including which pages are visited most frequently, where users exit the site, and how long sessions last. This data is used in anonymised form to guide product decisions and improve the player experience. Analytics cookies are set only where you have provided consent.

4.3 Functional Cookies

Functional cookies remember choices you have made on the platform — such as your preferred game category or display density — so that the platform can deliver a more personalised experience on return visits. These cookies do not track your activity on other websites.

4.4 Managing Cookies

You can control which non-essential cookies bk9902 sets by adjusting your browser settings. Most modern browsers allow you to block or delete cookies via the privacy settings menu. Please note that blocking certain cookies may affect the functionality of the bk9902 platform. For specific guidance on managing cookies in your browser, refer to your browser provider's help documentation.

5 Data Security and Retention

bk9902 takes data security seriously. We implement a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, and disclosure.

5.1 Technical Security Measures

• 256-bit SSL/TLS encryption on all data in transit between your device and our servers.
• Encrypted password storage using industry-standard hashing algorithms. bk9902 staff cannot read your password in plain text.
• Access controls limiting which staff members can access personal data, based on the minimum access required for their role.
• Regular security audits and penetration testing conducted by independent security professionals.
• Intrusion detection systems monitoring for unusual access patterns or potential data breach indicators.

5.2 Organisational Security Measures

All bk9902 staff with access to personal data are subject to confidentiality obligations. Staff receive data protection training appropriate to their role. Access to production systems containing player data is restricted, logged, and reviewed regularly. Third-party service providers who process data on our behalf are assessed for security standards before engagement and are bound by data processing agreements.

5.3 Data Retention Periods

We retain your personal data for as long as your bk9902 account is active and for a defined period after account closure, as required by legal and regulatory obligations. General retention guidelines are as follows:

• Account and identity data: Retained for the lifetime of the account plus a minimum of 5 years following account closure, to satisfy anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support correspondence: Retained for 3 years from the date of the last interaction.
• Usage and analytics data: Retained in aggregated, anonymised form indefinitely; identifiable usage logs are deleted within 12 months.
• Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter as evidence of the consent transaction.

5.4 Data Breach Response

In the event of a data breach that is likely to result in a risk to the rights and freedoms of our players, bk9902 will take immediate containment action and notify affected players without undue delay. Notifications will be sent to the email address registered on your account and will describe the nature of the breach, the data affected, the steps we have taken, and any actions you should consider taking to protect yourself.

6 Your Privacy Rights

As a bk9902 player, you have meaningful rights over the personal data we hold about you. We are committed to honouring these rights promptly and transparently.

6.1 Right of Access

You have the right to request a copy of the personal data bk9902 holds about you. Upon receiving a verified access request, we will provide a summary of the data categories we hold, the purposes for which we process it, and the retention periods that apply. We will respond to access requests within 30 days.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For most account data fields (such as your email address or phone number), you can update this directly in your account settings. For identity data that has already been verified (such as your registered name or date of birth), corrections must be submitted via our support team along with supporting documentation.

6.3 Right to Erasure

You may request that bk9902 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (for consent-based processing), or where you object to processing and there is no overriding legitimate interest. Please note that we are unable to delete data that we are legally required to retain — for example, KYC records and transaction data subject to anti-money laundering retention obligations.

6.4 Right to Restrict Processing

In certain circumstances — for example, while a dispute about the accuracy of your data is being resolved — you may request that we restrict the processing of your personal data. During a restriction period, we will continue to store your data but will not actively process it for any purpose beyond storage and the resolution of the dispute.

6.5 Right to Object to Marketing

You have an absolute right to object to the processing of your personal data for direct marketing purposes at any time. To exercise this right, contact bk9902 support via live chat or update your communication preferences in your account settings. We will action your objection immediately and you will not receive further marketing communications after that point.

6.6 How to Submit a Privacy Request

To exercise any of the rights described above, contact the bk9902 data support team via live chat or by emailing [email protected]. Please include your registered account username and a brief description of your request. We may ask you to verify your identity before processing the request to protect against unauthorised data access.

7 Minors and Age Verification

bk9902 is an adult-only platform intended exclusively for players aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in our registration and withdrawal processes, and we use identity document checks to confirm that players meet this requirement.

If a parent or guardian becomes aware that a minor has created a bk9902 account or submitted personal data to our platform without authorisation, they should contact our support team immediately at [email protected]. Upon receiving such a report, bk9902 will investigate promptly, close the account, delete the personal data of the minor to the extent legally permissible, and return any deposits to the original payment source where technically feasible.

bk9902 encourages parents and guardians to make use of parental control software to prevent minors from accessing online gambling platforms. While our own age verification measures are robust, parental controls provide an additional layer of protection in the household environment.

8 Updates to This Policy

bk9902 reviews this Privacy Policy on a regular basis to ensure that it accurately reflects our current data processing practices and any changes in applicable law. When we make material changes to this Policy, we will notify registered players by email and update the effective date shown at the top of this page.

Minor or clarificatory changes that do not materially affect the way we process your data will be published on this page without a separate notification. We encourage you to review this Privacy Policy periodically to stay informed about how bk9902 protects your information.

Your continued use of the bk9902 platform after an updated Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with a material change to this Policy, you should contact support to close your account before the change takes effect.